| Numéro | 91697 | Date | 05-12-2014 |
| Mobilité | Union Européenne | Ville | Barcelona plan : |
| Nom | Talent Search People | Secteur d'activité | Services aux particuliers |
| nb salariés | 100 | Type de contrat | CDI |
| Fonction | Customer Service Team Lead with an excellent level of English | Type de formation | Bac +2 DEUG, BTS, DUT |
| Expérience | 2ans | Salaire | De 23 à 31 KEuros |
| Pays | Espagne | Langue 1 | Anglais bilingue |
| Site Internet | http://www.talentsearchpeople.com | Langue 2 | Français |
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Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon.
Entreprise
Booking.com is the world leader in booking accommodation online with over 750,000 room nights booked each day. Booking.com is supported internationally by 150+ offices in over 50 countries around the world and work in over 42 languages.
Job:
As a Team Leader customer service, you will be working in the Customer Contact Center and reporting to Customer Service Manager. Your objective will be to motivate and Lead the customer service Team.
Your main responsibilities:
-Lead and support your team (aprox. 15 people)
-Resolve escalated guest queries effectively
-Identify, assess, and resolve performance issues with team members
-Effectively manage conflicts and change with positive results
-Analyze, plan, organize, control and troubleshoot work activities and processes
-Build a strong sense of purpose and engage the team to work together to achieve the goals
-Identify areas of improvement and act upon
Requirements:
We are looking for a person with the following qualifications, experience and skills:
Qualifications
-Excellent level of English plus another European language
-Bachelor's or Master's degree
Experience:
-Experience within a customer support services or customer-facing role (minimum 2 years)
-Experienced with internet and travel industry
-Extended Call Centre Experience
-Previous management experience in an international organization
-Experience in hotel/travel industry is a plus
Soft Skills and Skills
-Enthusiastic and motivating Leader
-Exceptional communication and analytical skills
-Problem solving
-Sense of responsibility
-Independent and customer focused
-Proactive-hands on attitude
-Demonstrate passion for customer care
-People oriented
Other:
-Flexible and able to work various shifts if required
-Availability to relocate
Offer:
-Competitive salary plus bonuses
-Work in an international and creative environment
-Relocation package
-Working in one of the following cities: Barcelona, Lille, Amsterdam, Berlin, Cambridge or London.
-Benefits: Health insurance and pension plan discount, healthy catered lunch.
-Assessment Center will take place in Paris in December 2015 |
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